We built Merko on trust. This policy explains what we collect, why we
collect it, and the choices you have over your personal data.
Last updated: June 5, 2026
1Introduction
This Privacy Policy describes how Merko ("we",
"us", or "our") collects, uses, and shares information when you
use our email marketing platform, websites, and related services
(collectively, the "Services").
By using the Services, you agree to the collection and use of
information in accordance with this policy. If you do not agree,
please discontinue use of the Services.
2Information we collect
Information you provide
Account details such as your name, email address, company, and
password.
Billing information processed securely through our payment
providers.
Content you upload, including campaigns, audiences, templates,
and images.
Communications you send to our support or sales teams.
Information collected automatically
Usage data such as pages visited, features used, and actions
taken.
Device and connection data including IP address, browser type,
and operating system.
Email engagement metrics such as opens, clicks, and bounces
for your campaigns.
3How we use data
We use the information we collect to operate, maintain, and
improve the Services, specifically to:
Provide, personalize, and secure your account and campaigns.
Process payments and send service-related notifications.
Analyze usage to improve performance and develop new features.
Detect, prevent, and respond to fraud, abuse, and security
incidents.
Comply with legal obligations and enforce our terms.
We never sell your personal data, and we never use the
contents of your campaigns to train third-party advertising
models.
4Sharing & disclosure
We share information only in the following limited
circumstances:
Service providers who process data on our
behalf under strict confidentiality (e.g., hosting, payments,
analytics).
Legal requirements when required to comply
with applicable law or valid legal process.
Business transfers in connection with a
merger, acquisition, or sale of assets, with notice to you.
With your consent for any other purpose
disclosed at the time of collection.
5Cookies & tracking
We use cookies and similar technologies to keep you signed in,
remember your preferences, and understand how the Services are
used. You can control cookies through your browser settings,
though disabling them may affect functionality.
6Your rights
Depending on your location, you may have the right to access,
correct, export, or delete your personal data, and to object to
or restrict certain processing. To exercise these rights, email
privacy@merko.ai.
7Data retention
We retain personal data for as long as your account is active or
as needed to provide the Services. We will delete or anonymize
data when it is no longer required, unless a longer retention
period is required by law.
8Contact us
If you have questions about this Privacy Policy or our data
practices, reach us at
privacy@merko.ai or
through our contact page.